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Terms & Conditions

Please see our new Terms and Conditions below (effective as of January 1, 2026).

The current online catalog accepts quote and contact requests. Submitting a request does not place an order, reserve inventory, or authorize a charge. Pricing, availability, fitment context, shipping, and applicable transaction terms are confirmed in writing before an order is accepted.

Acceptance

By creating an account, placing an order, creating a shipping label, accepting a package, and/or conducting a repair with Xpartara, the customer shall constitute acceptance of and agreement to all of the terms and conditions contained below.

Definitions

As used herein, “Customer” means the party who submits a Purchase Order, which is confirmed by the Confirmation and made subject to the terms and conditions of the Confirmation, “Seller” means True Spin Dental LLC (DBA Xpartara), and “Purchase Order” means the purchase order, electronic order, repair order, or any other order submitted by Customer.

Liability and Indemnification

Seller’s liability to Customer on any claim of any kind, including negligence, with respect to the product, shall in no case exceed the purchase price of the product or any part thereof which gives rise to the claim. In no event shall Seller be liable to Customer for any special, indirect, incidental, or consequential damages, even if informed of the possibility of these damages and notwithstanding the failure of the essential purpose of any limited remedy, arising out of, or as a result of, the sale, delivery, non-delivery, servicing, use or loss of the product or any part thereof, or for any charges or expenses of any nature incurred related thereto.

Importance of Using Properly Working Handpieces

  • Never have improper sterilization and/or cooling processes
  • Never run a handpiece at too low or too high air pressure
  • Never use a bur that is not fully inserted and locked (also called extending the bur)
  • Never use a handpiece that has a wobbling bur
  • Never use a handpiece that has a bur improperly locking or “walking out”
  • Never use a handpiece that is running too hot
  • Never use a handpiece that makes any strange or atypical noise
  • Never use a handpiece that shows these or any other warning signs of failure

It is solely the handpiece user’s responsibility to confirm the handpiece is fully functional and in proper working condition before it is used on a patient. Seller takes no responsibility for the condition of handpieces once they leave our office in working order.

Product Orders

Seller will do its best to ship all orders placed before 2 PM Central on the same day. Seller will ship orders placed after 2 PM Central on the following day unless Seller notified Customer otherwise. Seller may use USPS, FedEx, and/or UPS as the shipping method. Seller charges shipping costs based on the shipping class selected by Customer in the Purchase Order. Seller charges no further fees on shipping or handling.

Seller will notify Customer if an item is not in stock at the time of sale. If an item is out of stock, Customer can choose if he or she wants a store credit, refund, or to wait for the backordered item to come into stock. Seller will ship the backordered item when it becomes available at no extra shipping cost.

Orders placed by Customer through an email, phone call, and/or text message will incur a $5 service fee per order. To avoid this fee, customers are encouraged to place orders through the website store. If you cannot find a product you are looking for, contact Seller.

Shipping and Delivery — Parts Orders

  • Standard (3–5 business days): $8 on orders under $50, free on orders $50–$499.99 — USPS First Class or FedEx Ground.
  • Express (2 business days): $11 on orders under $500, free on orders $500+ — FedEx 2nd Day.
  • Next Day: $35 — FedEx Next Day.
  • International (Canada): $35 USD via FedEx Ground or USPS.
  • International (other): $45 USD via USPS — duties and import taxes are Customer’s responsibility.

Returns and Replacements

Seller accepts items returned from parts orders within 14 days of delivery at no charge, except for items marked as non-returnable below. The item(s) must be unused as confirmed by Seller at time of receiving the item. Customer can return items between 14 and 30 days after delivery, but will pay a 10% restocking fee. Please contact Seller for return authorization and an RMA number before returning products.

Any orders returned for non-warranty issues will be issued a store credit only. Product must be in-hand by the Seller before a store credit will be issued.

Non-returnable items

  • Items that show damage or abuse.
  • Bearings.
  • Used turbines.
  • OEM products.
  • New handpieces in an unsealed box.
  • Special or customized orders.

Warranties

Repair warranties

Seller offers a six-month warranty on all handpiece repairs completed in our office. Warranties only extend to the specific parts installed into the handpiece in our office.

Parts warranties

Seller offers a standard six-month warranty on aftermarket or refurbished items only, starting at the date of delivery. Original Equipment Manufacturer (OEM) products receive no warranty (except in the case of a refurbished handpiece). Seller offers a maximum of one product replacement in the six-month warranty period.

Seller offers an extended 12-month warranty on aftermarket turbines only. 12 months starts at the date of delivery. Each extended 12-month warranty purchase for $20 covers one aftermarket turbine on the same purchase.

Technical Advice or Assistance

Upon request, Seller in its sole discretion may furnish as an accommodation to Customer technical advice or assistance regarding the Product. Seller assumes no obligation or liability for the advice or assistance given or results obtained, which shall be at Customer’s sole risk.